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Manager – Talent & Culture

Manager – Talent & Culture

Posted 3 months ago

Compensation:  $50-70K annually, commensurate with experience, plus benefits after probation period.

Location: Toronto

Reporting: Chief Community Officer

About CSI:

The Centre for Social Innovation (CSI) is a nonprofit social enterprise with collaborative workspaces, communities and acceleration programs in Toronto and New York City. CSI supports over 1000 nonprofits and social mission organizations tackling a range of social, environmental and economic challenges. Our mission is to catalyze social innovation by amplifying the success of our members and fueling a movement for people and planet. CSI works closely with our affiliate organization, The Social Innovation Institute (SII), to make social innovation education, training and spaces inclusive and accessible.

Collaboration, entrepreneurship and systems change are embodied in everything we do. We have the passion and drive of a young tech start-up but remain rooted in the social movements of the 60’s and 70’s and bring the professionalism of the 21st century. We are wildly optimistic, committed to finding solutions that put people and planet first,  while being deeply pragmatic.

We are looking for someone who is recklessly committed to leveraging their enormous skills, smarts and emotional intelligence to having an impact – not just treating the symptoms, but rather getting at the root causes and actually shifting the game.

This is a rare kind of crew – practical, friendly and deeply ambitious. We are determined to change the world and we have a plan, but we need you to help make it happen! We are making social change and having fun doing it.

About the Talent & Culture Role:

Everything CSI does is embedded in building strong communities and a healthy culture where everyone engaged – members, staff, volunteers, partners – feel included and empowered to affect change that puts people and planet first. It’s our foundation. It’s our DNA. Building healthy cultures is not just what we do – it’s how we do it.

CSI is looking for an incredibly talented and energetic Talent and Culture Manager. We are seeking someone with a deep passion for creating, enhancing and cultivating culture. Someone  experienced in Human Resources management who is keen to evolve our HR programs, systems and processes in ways that create amazing team member experiences through innovative approaches. Someone who believes deeply that diversity, equity and accessibility are fundamental to strong and inclusive work environments and high performing teams. In this role, you will bring insatiable curiosity, strong collaborative and mediation skills and an eagerness to learn new things. You will be called on to act as part program designer and part compliance officer, working with two core groups of stakeholders: our staff and our members. Here’s how:

As with all members of the CSI staff team, the Talent & Culture Manager will be expected to:

  • Connect people and ideas

  • Brighten peoples’ days

  • Be at the heart of an incredible community

  • Build social networks

  • Create a culture of openness, sharing, and caring

Concretely, the Talent & Culture Manager responsibilities are:

Performance Management

  • Help CSI develop an enterprise-wide culture and performance management program that supports organizational goals and reinforces a collaborative, engaged and high performing culture

  • Assist in compiling HR metrics; analyzing, reporting and identifying trends and make recommendations to the Executive Team.

  • Implement best practice and provide guidance to ensure the integrity of the performance and training management program and development for staff and volunteer management.

Recruitment & Program Management:

  • Manage a dynamic recruitment process that attracts quality candidates to the growing and dynamic CSI Teams, matching exceptional talent to the right role

  • Support effective, warm and streamlined Onboarding and Offboarding processes.

  • Support the IDEA Committee to help CSI evolve its enterprise wide Diversity & Inclusion strategy and ensure effective execution of the strategy across the organization’s human resources and member policies and procedures

  • Identify Diversity & Inclusion patterns and trends and help turn those insights into tangible staff and member programs and initiatives and to create a compelling story that encourages others to join us on our journey.

Issues Management/Compliance

  • Provide expertise, consultation, and coaching to Executive and Director’s Teams to ensure the appropriate handling of all people relations issues including change management, performance, disciplinary action and terminations, coaching, and conflict resolution.

  • Advise and coach managers to respond to employees’ concerns and address issues proactively, ensuring organizational policies are administered fairly and consistently.

  • Conduct employee investigations and oversee escalated employee issues.

  • Oversee WSIB/WSBC, AODA, OHSA reporting and respond to recommendations from the JHSC for implementation.

Policies and Procedures

  • Develop/revise all HR organization policies and procedures that best meet the evolving needs of the organization, its employees and members, while ensuring compliance with all applicable provincial and federal legislation to minimize risk/exposure to CSI.


  • Develop a comprehensive total compensation strategy, applying innovative industry standard best practices.

  • Evaluate existing compensation structures applying tenets of progressive benchmarking across the sector.

Communication & Reporting

  • Prepare senior leader briefing documents to support internal and external speaking engagements

  • Manage the Professional Development budget and monthly reporting process

  • Responsible for HR communications and employee engagement surveys that will lead to a more productive and committed workforce.

  • Preparation of complex job offers based on Hiring Manager requirements.


  • Education: University degree in Business Administration, HR, Community Development or related field or experience. CHRE certification is a significant asset.

  • Professional Experience: 5-10 years of progressive HR experience in a fast-paced environment

  • Knowledge: Solid understanding of employment legislation, strong familiarity with Diversity and Inclusion trends and initiatives.

  • Systems: Experience with managing BambooHR or similar HR Information Systems an asset

  • Program Management: Comfortable managing a diverse project portfolio. Able to design and implement HR programs

  • Discretion: Experience investigating sensitive, confidential matters and making recommendations/decisions based upon findings

  • Communication: Excellent presentation and written communication skills. Able to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds. A trust-builder who is also able to influence.

  • Organization: Prioritize numerous deliverables in a fast-paced environment, able to self-manage workload and time, organize and follow-up multiple tasks/details with accuracy and timelines

  • Adaptability: ability to adapt to change and work with ambiguity.

What you can expect working at CSI:

We are a dynamic and collaborative team invested in our mission. We are constantly seeking to improve processes and increase our impact in the community. If you like startups, social enterprises and working in a team atmosphere, this is a place for you.

We strongly encourage applications from diverse backgrounds and communities.

Apply Online

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