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Collections Analyst

Collections Analyst

Posted 5 months ago

Job Duties

  • Daily collection calls
  • Contact customers regarding overdue accounts and determine reasons for non-payment
  • Perform account reconciliations
  • Monitor customer accounts for non-payment, late payment and other irregularities.
  • Research and resolve payment discrepancies and provide backups to customers.
  • Respond to customer questions and requests
  • Process credit card payments
  • Researches charge backs and returned cheques
  • Strategize collection activities to maximize cash receipts
  • Issue overdue letters to overdue accounts
  • Use tracingtechniques to locate customers
  • Issue credit hold notifications
  • Update management on overdue accounts
  • Recommend that accounts be shifted to a collection agency
  • Recommend bad debt write-offs


  • High school diploma or equivalent required
  • 2-3 years Collections experience
  • Waste Industry experience a plus
  • Self-starter with the ability to manage multiple tasks and meet deadlines
  • Able to work efficiently as a part of a team as well as independently
  • Possess strong logic, and ability to take initiative
  • Strong communication, interpersonal, organizational, analytical and problem solving skills
  • Ability to multi-task and prioritize tasks


Collections: 2 years (Preferred)
Location: Vaughan, ON (Preferred)

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