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Collections Agent/Customer Service Representative

Collections Agent/Customer Service Representative

Contract
North York
Posted 2 weeks ago

Do you have strong customer service experience and excellent written and oral communication abilities? We are looking for Call Centre Representatives looking to gain experience in the banking/insurance sector. We are looking for team players with a positive attitude and great interpersonal skills! 

This position is a contract role with a possibility of a full time permanent conversion based on performance.

Our clients are leading Canadian financial and insurance providers. The Collections Agent/Call Centre Representative will be responsible for providing high levels of service to external and internal customers. 

Responsibilities:

  • Answer inbound calls and emails from clients and advisors 
  • Complete outbound calls 
  • Proactively work to identify and correct customer issues, resolve customer concerns, and coordinate with other departments as required
  • Ensure positive and effective relationships are maintained with customers and sponsor partners
  • Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology

Qualifications: 

  • 1-2 years call centre experience; 
  • 2-5 years retail/customer service;
  • Excellent organization skills, with the ability to prioritize under stressful and changing circumstances; 
  • Phone confidence and professionalism, excellent verbal and written communication skills
  • Team player with excellent interpersonal skills; 
  • Positive attitude; 
  • Ability to quickly learn new computer skills;
  • Banking/Insurance experience is an asset;
  • Previous experience in a customer service role;
  • Intermediate MS Proficiency & Typing Speed of 40 wpm
  • Flexibility to work core business hours 8 am AST to 10 PM as required.
  • MUST be comfortable working a rotating shift schedule 

Job Features

Job CategoryCustomer Service

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