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Bilingual Customer Service Analyst

Bilingual Customer Service Analyst

Contract
Toronto
Posted 5 months ago

The Bilingual New Accounts Analyst is responsible for analyzing applications, using company systems and tools to ensure strong adherence to all AML-ATF and Risk processes and procedures.

Job Responsibilities:

  • The individual will be responsible for handling inbound/outbound calls with strong Customer Care ethos effectively engaging, influencing and driving departmental goals.
  • Strong ability to convey difficult messages to customers while maintaining the Brand and professional working relationship
  • Team player who is effective in contributing to both individual and team results to ensure departmental success.

Must Have Skills:

  • Customer Service experience with a passion for building customer loyalty through exceptional listening, relationship building and strong written and verbal communication.
  • Strong analytical mindset with attention to detail and ability to work in a fast paced, metric driven environment with proficient multitasking and navigation in a windows environment.
  • Demonstrated ability to influence and be resourceful
  • A strong will-to-win and the ability to thrive in an incentive and goal oriented environment, superior communication skills,
  • Creative problem-solving and eager to find customized options and solutions for customers
  • Preferred candidates will have prior experience in Risk and Credit Analysis.
  • Min L3/G3 previous Year End Rating
  • High school diploma or equivalent required

Nice to Have Skills:

  • Strong understanding and a background in banking Risk and Credit will be an added advantage

Duration: 7 months 

Shift:  Must be able to work between these hours: M-F 8:30am – 9:00pm, Sat 10am – 6pm EST

Pay: Based on experience

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